Shipping

General questions

Where do you ship?

We ship to Canada, United States, United Kingdom, Australia, New Zealand, Hong Kong + Singapore. We can ship elsewhere too - please email us for a shipping quote.

What are my shipping options?

We offer two options: untracked letter mail + tracked parcel. See below for costs + delivery times.

Items that can fit in an envelope + weight under 500g will typically go by letter mail. Everything else goes by parcel.

An envelope can fit quite a few cards, stickers + magnets so don't be turned off by the shipping costs. Use the cart calculator to get an accurate rate.

Why is shipping so expensive?

Unfortunately, it's just what the carriers charge + we always do our best to find the least expensive carrier while not compromising on service.

What qualifies for free shipping?

Here are order amounts to qualify for free shipping:

Canada (excluding Yukon, the Northwest Territories, Nunavut): $125+
Yukon, Northwest Territories: $250+
Nunavut: Doesn't not qualify

US (excluding Alaska, Hawaii, Puerto Rico): $125+
Alaska, Hawaii, Puerto Rico: $200+

UK: $300+

Australia, New Zealand: $375+

Hong Kong, Singapore: $275+

What is the difference between untracked and tracked?

Untracked means it's sent without a tracking number. Once it leaves our hands + is in the postal system, we have no way of finding out where it is. Due to busy periods like the holidays + natural disasters, shipping times aren't always that reliable so while we do our best to provide an estimated arrival time frame, it’s not guaranteed.

Tracked means we're sending it to you using a service that provides a tracking number along with an expected delivery date. Once it's in the mail, we'll send you the tracking info so you can monitor its status.

We STRONGLY recommend getting tracked shipping so you can stay informed about where your order is.

How soon are orders sent out?

We do our best to process orders within 1-3 business days. Once your order is ready to ship, we send a follow up email letting you know along with a tracking number if applicable. If you don't hear from us, check your spam or reach out to us!

Why haven't I received any updates on my order?

We send out a confirmation email after you place your order + then another once it ships. Please check your spam or junk folder. On occasion we do have issues sending emails to Hotmail, Yahoo + AOL accounts. Feel free to reach out if you haven't heard from us.

How can I track my order?

If you opted for tracked shipping, we will send a tracking number in an email letting you know the order is on the way. Use that tracking number to check the status with the applicable carrier.

Untracked letter mail orders cannot be tracked.

My order still hasn't arrived, what should I do?

The first thing we ask is for your patience. If it's still within the estimated delivery time window, give it until after it has passed before reaching out to us.

During busy periods like the holidays + natural disasters, shipping times aren't always that reliable so while we do our best to provide an estimated arrival time frame, it’s not guaranteed.

If you have a parcel that was marked as delivered but you haven't received it, please take the following steps:

  1. Check with your neighbours or front office (if applicable) to see if the parcel was left there
  2. Take a look to see if a slip was left indicating it was sent to a pick up location
  3. Reach out to your local post office or applicable carrier
    UPS: 1-800-742-5877
    FedEx: 1-800-463-3339
    Purolator: 1-888-744-7123
  4. Email us with your order number + we'll look into it for you

Please report your missing shipment within 7 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the parcel once it is marked as delivered.

We are not responsible for refunding or reshipping lost orders due to an incorrect address at checkout so please be careful! For orders paid via PayPal, we use the shipping address entered at checkout, NOT the PayPal address.

Unfortunately, orders do go missing, especially untracked letter mail and if that happens, please reach out to us and we'll do our best to make it right!

Do you offer local pick up?

No, we don't offer local pick up or drop off.

Shipping costs + delivery times

Shipping is based on the weight of your order + where it's going. To get the costs + options for your specific order, use the estimator on the cart page.

Due to busy periods like the holidays + natural disasters, shipping times aren't always that reliable so while we do our best to provide an estimated arrival time frame, it’s not guaranteed.

You are also responsible for all customs, duties + taxes that may be levied by your government.

WITHIN CANADA

Province Cost + estimated shipping times
Untracked letter mail Tracked parcel
BC $3.95 - $5.95
1-4 business days
$12.95
1-3 business days
AB $3.95 - $5.95
4-12 business days
$16.95
2-4 business days
SK, MB $3.95 - $5.95
4-12 business days
$19.95
3-5 business days
ON, QC $3.95 - $5.95
4-12 business days
$19.95 - $24.95
4-6 business days
NS, NB, PE, NL $3.95 - $5.95
4-12 business days
$19.95 - $26.95
6-9 business days
YT $3.95 - $5.95
4-12 business days
$19.95 - $42.95
4-6 business days
NT $3.95 - $5.95
4-12 business days
$49.95
3-5 business days
NU $3.95 - $5.95
4-12 business days
$174.95
8-10 business days

UNITED STATES

State/territory Cost + estimated shipping times
Untracked letter mail Tracked parcel
AZ, CA, CO, ID, MT, NV, ND, OR, SD, UT, WA $3.95 - $11.95
8-15 business days
$17.95
3-7 business days
AL, AR, CT, DE, DC, FL, GA, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NH, NJ, NM, NY, NC, OH, OK, PA, RI, SC, TN, TX, VT, VA, WV, WI, WY $3.95 - $11.95
10-15 business days
$21.95
5-8 business days
AL, HI, PR $3.95 - $11.95
12-15 business days
$39.95
3-7 business days

UK, AUSTRAILIA, NEW ZEALAND, HONG KONG, SINGAPORE

Country Cost + estimated shipping times
Untracked letter mail Tracked parcel
UK $6.95 - $23.95
15-21 business days
$49.95 - $59.95
5-12 business days
Australia $6.95 - $23.95
15-21 business days
$59.95-$74.95
5-12 business days
New Zealand $6.95 - $23.95
15-21 business days
$59.95-$74.95
8-12 business days
Hong Kong, Singapore $6.95 - $23.95
15-21 business days
$43.95-$53.95
4-6 business days

Still have shipping questions?

We're here to help! Send us an email at contact@illknowitwheniseeit.com.