Where do you ship?
We ship to Canada, United States, United Kingdom, Australia + New Zealand.
What are my shipping options?
We offer two options: untracked letter mail + tracked parcel.
Items that can fit in an envelope + weight under 500g will typically go by letter mail. Everything else goes by parcel.
What is the difference between untracked and tracked?
Untracked means it's sent without a tracking number. Once it leaves our hands + is in the postal system, we have no way of finding out where it is. Due to busy periods like the holidays + natural disasters, shipping times aren't always that reliable so while we do our best to provide an estimated arrival time frame, it’s not guaranteed.
Tracked means we're sending it to you using a service that provides a tracking number along with an expected delivery date. Once it's in the mail, we'll send you the tracking info so you can monitor its status.
We STRONGLY recommend getting tracked shipping so you can stay informed about where your order is.
How soon are orders sent out?
We do our best to process orders within 1-3 business days. Once your order is ready to ship, we send a follow up email letting you know along with a tracking number if applicable. If you don't hear from us, check your spam or reach out to us!
How much does shipping cost + how long does it take to arrive?
Shipping is based on the weight of your order + where it's going. To get an idea of costs + options available, use the estimator on the cart page.
WITHIN CANADA
Untracked Letter mail:
$3.95 - $5.95
BC: 1-4 business days
Rest of Canada: 4-12 business days (expect delays during holiday periods + natural disasters)
Tracked Parcel:
| Province | Cost + estimated shipping times |
| BC | $12.95 1-3 business days |
| AB | $16.95 2-4 business days |
| SK, MB | $19.95 3-5 business days |
| ON, QC | $19.95 - $24.95 4-6 business days |
| NS, NB, PE, NL | $19.95 - $26.95 6-9 business days |
| YT | $19.95 - $42.95 4-6 business days |
| NT | $49.95 3-5 business days |
| NU | $174.95 8-10 business days |
UNITED STATES
Untracked Letter mail:
$3.95 - $11.95
8-15 business days
Tracked Parcel:
| State/Territory | Cost + estimated shipping times |
| AZ, CA, CO, ID, MT, NV, ND, OR, SD, UT, WA |
$17.95 3-7 business days |
| AL, AR, CT, DE, DC, FL, GA, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NH, NJ, NM, NY, NC, OH, OK, PA, RI, SC, TN, TX, VT, VA, WV, WI, WY | $21.95 5-8 business days |
| AL, HI, PR | $39.95 3-7 business days |
UK, AUSTRALIA, NEW ZEALAND
Untracked Letter mail:
$6.95 - $23.95
15-21 business days
Tracked Parcel:
| Country | Cost + estimated shipping times |
| UK | $49.95 - $59.95 5-12 business days |
| AUSTRALIA | $59.95 - $74.95 5-12 business days |
| NEW ZEALAND | $59.95 - $74.95 8-12 business days |
What qualifies for free shipping?
Orders over $100 (after discounts + before taxes) shipping to Canada + the US with the exception of Yukon, the Northwest Territories, Nunavut, Alaska, Hawaii, Puerto Rico qualify for free tracked shipping. Orders to the UK, Australia + New Zealand do not qualify for free shipping.
Do you ship anywhere else?
We can ship almost anywhere in the world via manual order. Please email us at contact@illknowitwheniseeit.com.