We ship to Canada, United States, United Kingdom, Australia, New Zealand, Hong Kong + Singapore. We can ship elsewhere too - please email us for a shipping quote.

We offer two options: untracked letter mail + tracked parcel. See below for costs + delivery times. Use the cart calculator to get an accurate rate for the items in your cart!

Unfortunately, it's just what the carriers charge + we always do our best to find the least expensive carrier while not compromising on service.

But! We do offer discounted + free shipping to most places after a certain order value.

Customs + duties are applied according to where the order is going.

For US orders, as our goods are CUSMA/USMCA compliant + made in Canada, they are exempt from tariffs (for now). As well, if your order is less than $800, de minimus rules still apply which makes them exempt from tariffs. However, this may change on the daily whims of the US government + while we'll do our best to keep this updated, you are ultimately responsible for these charges as determined by your local customs office. If there are any extra charges to pay the courier service will contact you and require payment before they can deliver your order.

For International orders, your order may be subject to local customs, duty or brokerage charges. You are responsible for these charges as they are determined by your local customs office. We can't determine in advance what these fees will be. If there are any extra charges to pay the courier service will contact you and require payment before they can deliver your order.

Untracked means it's sent without a tracking number. Once it leaves our hands + is in the postal system, we have no way of finding out where it is. Due to busy periods like the holidays + natural disasters, shipping times aren't always that reliable so while we do our best to provide an estimated arrival time frame, it’s not guaranteed.

Tracked means we're sending it to you using a service that provides a tracking number along with an expected delivery date. Once it's in the mail, we'll send you the tracking info so you can monitor its status.

We STRONGLY recommend getting tracked shipping so you can stay informed about where your order is.

We do our best to process orders within 1-3 business days. Once your order is ready to ship, we send a follow up email letting you know along with a tracking number if applicable. If you don't hear from us, check your spam or reach out to us!

We send out a confirmation email after you place your order + then another once it ships. Please check your spam or junk folder. On occasion we do have issues sending emails to Hotmail, Yahoo + AOL accounts. Feel free to reach out if you haven't heard from us.

If you opted for tracked shipping, we will send a tracking number in an email letting you know the order is on the way. Use that tracking number to check the status with the applicable carrier.

Untracked letter mail orders cannot be tracked.

The first thing we ask is for your patience. If it's still within the estimated delivery time window, give it until after it has passed before reaching out to us.

During busy periods like the holidays + natural disasters, shipping times aren't always that reliable so while we do our best to provide an estimated arrival time frame, it’s not guaranteed.

If you have a parcel that was marked as delivered but you haven't received it, please take the following steps:

1. Check with your neighbours or front office (if applicable) to see if the parcel was left there
2. Take a look to see if a slip was left indicating it was sent to a pick up location
3. Reach out to your local post office or applicable carrier
   UPS: 1-800-742-5877
   FedEx: 1-800-463-3339
   Purolator: 1-888-744-7123
4. Email us with your order number + we'll look into it for you

Please report your missing shipment within 7 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the parcel once it is marked as delivered.

We are not responsible for refunding or reshipping lost orders due to an incorrect address at checkout so please be careful! For orders paid via PayPal, we use the shipping address entered at checkout, NOT the PayPal address.

Orders returned to us due to an incorrect address can be refunded less a $5 restocking fee or re-sent with an additional shipping charge.

Unfortunately, orders do go missing, especially untracked letter mail and if that happens, please reach out to us and we'll do our best to make it right!

No, we don't offer local pick up or drop off.