Shipping

What are my shipping options?

We offer two options: untracked letter mail + tracked parcel.
Items that can fit in an envelope + weigh under 500g will go by letter mail.
Items that cannot fit in an envelope or weigh more than 500g will go by parcel.

What is the difference between untracked and tracked?

Untracked means it's going by Canada Post (or USPS) letter mail without a tracking number. Once it leaves our hands + is in the postal system, we have no way of finding out where it is. Due to COVID, shipping times haven’t been that reliable so while we do our best to provide an estimated arrival time frame, it’s not guaranteed.

Tracked means we're sending it to you using a service that provides a tracking number along with an expected delivery date. Once it's in the mail, we'll send you the tracking info so you can monitor its status.

We STRONGLY recommend getting tracked shipping so you can stay informed about where your order is.

How much does shipping cost?

WITHIN CANADA

Orders under 500g + can fit within an envelope: $3.75 - $5.95. (see examples)
Parcel shipping costs: see our handy map below.

To see what shipping costs + options are available, you can use the shipping calculator on the cart page.

Parcel shipping costs within Canada

How long does shipping take?

Please keep in mind we ship out of Vancouver, BC. So, if you're on the east coast, expect a longer shipping time. On the cart page you can see what shipping options are available and their transit times. Again, due to COVID, they aren’t guaranteed.

Typical untracked letter mail transit times:
BC: 1-4 business days
Rest of Canada: 4-12 business days

Parcel transit times: see our handy map below.

FREE SHIPPING, for real?

Yes! If you order is $75+ after discounts + before taxes, we ship it free + with tracking.

Shipping to the US

Untracked letter mail via USPS: $8
Typical transit times: 8-24 business days.

Parcel orders: $15
Typical transit time: 3-10 business days.  

What items can fit in an envelope + be sent as letter mail?

To give you an idea of what we can fit into an envelope + send as letter mail, here are some example order combinations + their shipping costs.

Order Items  Shipping Cost
6 cards $3.75
12 cards $5.95
6 cards + 3 wine tags $3.75
12 wine tags $3.75
2 notebooks $5.95
1 VHS notebook set $5.95
1 notebook, 1 sticker sheet, 1 card $5.95
2 magnet sets $3.75
1 notepad, 6 sticker sheets, 4 cards $5.95
1 cross stitch kit $5.95

As you can see, we can fit quite a bit into our envelopes!

Do you ship anywhere else?

If you live outside of Canada + the US (and its territories) + want to place an order, email us at contact@illknowitwheniseeit.com.