Shipping


Due to everyone + their dog buying things online, shipping times can get long. During peak periods, we've had orders take more than two weeks to get from Vancouver to Toronto. Shop early + be patient if the order arrives a few days later than what you're normally used to.


Shipping rates

Order Value

 Shipping Cost
(Canada)

 Shipping Cost
(US)

Shipping method
$0.01 - $20 $3.75

$8

Untracked letter mail
$20.01 - $49.99 $10 $10 Tracked parcel
$50 - $74.99 $5 $5 Tracked parcel
$75+ FREE FREE Tracked parcel 


What is the difference between untracked and tracked?

Untracked means it's going by Canada Post (or USPS) letter mail without a tracking number. Once it leaves our hands + is in the postal system, we have no way of finding out where it is.

Tracked means we're sending it to you using a service that provides a tracking number + an expected delivery date. Once it's in the mail, we'll send you the tracking info so you can monitor its status. 

FREE SHIPPING, for real?

Yes! If you order is $75+ after discounts + before taxes, we ship it free + with tracking.

How long does shipping take?

Please keep in mind we ship out of Vancouver, BC. So, if you're on the east coast, expect a longer shipping time.

Typical UNTRACKED mail times:
Canadian orders: 5-10 business days
US orders: 8-24 business days

Typical TRACKED mail times:
Canadian orders: 2-6 business days
US orders: 3-10 business days

When your order goes out in the mail, we send a note letting you know + include a tracking number if available.

Can I opt to spend less on shipping + have it sent untracked?

No. Many of our products are too big to be sent as letter mail so it'll be a tracked parcel no matter how much you spend. Besides, isn't the peace of mind of knowing where your order is worth the few extra dollars?

Do you ship anywhere else?

We definitely can but unfortunately not through our site because shipping rates vary too much + we don't want to rip anyone off by arbitrarily setting a catch-all shipping cost. If you live outside of Canada + the US (and its territories) + want to place an order, email us at contact@illknowitwheniseeit.com + we'll sort something out.