Here's where you can find answers to your most pressing questions + general info about shopping our site.
Payment + promos
How can I pay for your rad goods?
We accept Shop Pay, Google Pay, Apple Pay, PayPal + credit cards such as Visa, MasterCard, American Express, Diners Club + Discover.
Orders are billed in Canadian dollars (even if you choose to see prices in another currency). Be aware of the applicable exchange fees with your credit card if it's in a different currency.
Do you charge tax?
Well, technically the government does but yeah, we collect on their behalf. For Canadian orders, we charge the GST/HST rate of the province the order is shipping to. For BC orders, PST is also charged.
How do I use a discount code?
Discount codes can be entered in the cart. Simply type or paste your code in the box labeled "discount code", then click "Apply". More than one discount code may be entered but not all of them will combine. Discount codes cannot be combined with volume discounts.
Where can I read the fine print for your discount codes
Visit our discount codes page to learn more.
How do pre-orders work?
A pre-order item means you get to buy it before it's available. You can add it to you cart + check out as usual. The only difference is, your entire order won't be shipped until every pre-order item in your order is available. When your order is ready to ship, we will send you a notification.
Unfortunately, we can't split orders with pre-order items in it. If you want a pre-order item to ship on its own, it will need to be a separate order.
Can I cancel or modify my order?
Sorry! Once an order is placed, it is unable to be canceled or modified.
What's your refund + exchange policy?
We want our goods to be top notch so we check it over + package it with care. All sales are final unless what you received is incorrect or damaged. If so, please contact us within 7 days of receiving so we can make arrangements for correction, a replacement or issue a refund.
How should I report a missing item/damaged or defective item from my order?
Please report any damaged or missing items to email@example.com within 7 days of receiving so we can make arrangements for correction, a replacement or issue a refund.
Trouble placing an order?
Sorry to hear you're having issues! Try refreshing your web browser + clearing your cache + cookies.
If this doesn’t work, try checking out on a different browser or using a different device.
Make sure your postal/zip code on your credit card details matches the post/zip code in your billing address. For security reasons, these need to match in order to process the transaction + submit the order.
Why haven't I had any order updates?
We send out a confirmation email after you place your order + then another once it ships. Please check your spam or junk folder. On occasion we do have issues sending emails to Hotmail, Yahoo + AOL accounts. Feel free to reach out if you haven't heard from us.
Where are you goods made?
All our sweet + slightly snarky paper goods™ are designed + made in Vancouver or in collaboration with other small businesses across Canada. We also purchase all our supplies from Canadian companies.
Are your goods sold in stores?
Yes, our goods are carried in shops across Canada + the US but they only carry a small selection of our entire line. It's hard for us to say what they might have at any given moment so if there's something specific you want, it's best to buy it from us directly online.
Do you wholesale?
Fo sho! Shoot us an email at firstname.lastname@example.org+ we'll send you all the necessary deets.
Are you open to new product ideas?
Sure! Shoot us an email + we'll take it into consideration.