Help

If you're unable to find an answer to your question below, please email us at contact@illknowitwheniseeit.com for further assistance.

Payment Methods

At this time, we accept Visa, MasterCard, American Express and Discover. Payments are processed through Stripe. All prices are in Canadian dollars.

Sales Tax

For Canadian orders, we charge the GST/HST rate of the province the order is shipping to. For BC orders, PST is also charged.

Shipping

Products are packaged in acid free, crystal clear bags for protection. Your order is shipped in rigid packaging to avoid bending and folding. Orders where items are in stock ship out within 2-3 business days of payment confirmation via Canada Post. Please contact us if you prefer a different shipping method.

Shipping within Canada typically takes 2-7 business days. For orders to the US, it can be anywhere between 7-21 business days.

For orders that are shipped as parcels, a tracking number is provided if available.

At this time we aren't accepting international orders through this site due to the variation in shipping costs. If you'd like to purchase our goods, please contact us at contact@illknowitwheniseeit.com.

Refunds and Exchanges

We want our goods to be perfect so we check it over and package it with care. ALL SALES ARE FINAL unless the item received is incorrect or damaged. Please contact us within 7 days of receiving so we can make arrangements for a replacement or issue a refund.

Local shopping

Our goods are carried in stores all across Canada. Visit our stockists page for more information.

Cookies on this site

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. Essentially, if you opt-out of cookies, you won't be able to shop our site, and we'd be sorry to see you go.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.