Help

If you're unable to find an answer to your question below, please email us at contact@illknowitwheniseeit.com.

How much is shipping?

You can learn all about it here on our handy dandy shipping page.

How can I pay for your rad goods?

At this time, we accept Visa, MasterCard + American Express. All prices are billed in Canadian dollars (even if you choose to see prices in another currency).

Do you charge tax?

Well, technically the government does but yeah, we collect on their behalf. For Canadian orders, we charge the GST/HST rate of the province the order is shipping to. For BC orders, PST is also charged.

What's your refund + exchange policy?

We want our goods to be top notch so we check it over + package it with care. ALL SALES ARE FINAL unless what you received is incorrect or damaged. Please contact us within 7 days of receiving so we can make arrangements for a replacement or issue a refund.

What are the exclusions to your discount codes?

Discount cannot be combined with another offer, limit one use per customer. Applies to order total before tax + shipping. Not applicable to the VHS notebook set, calendars, box sets, mystery grab bag or products sold through retailers.

I'm a store! Do you do wholesale?

Fo sho! Shoot us an email at contact@illknowitwheniseeit.com + we'll send you a catalogue + other deets.